FAQs

Shipping & Delivery

Q: How much does shipping cost? A: Shipping is 100% FREE worldwide! There are no hidden fees or surprise charges at checkout.

Q: How long will it take to receive my order? A: We process all orders swiftly. Your package will arrive within 7 to 14 business days, depending on your exact location.

Q: Do you ship internationally? A: Yes! We offer Free Worldwide Shipping to most countries. If there are any restrictions regarding your specific location, we will notify you immediately.

Q: How can I track my order? A: Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number. Simply click the link in the email or enter the number on our Tracking Page to see real-time updates.

Orders & Returns

Q: What if my item arrives damaged? A: Oh no! We pack our items carefully, but if your decor gets cursed during transit and arrives damaged, please contact us within 48 hours of delivery with a photo of the item. We will arrange a replacement or refund immediately.

Q: Can I change or cancel my order? A: We process orders very quickly to ensure fast delivery. If you need to make a change or cancel, please email us within 12 hours of placing your order. Once the order has been shipped, we can no longer modify it.

Q: What is your return policy? A: We offer a 30-day return policy. If you aren't completely thrilled with your spooky items, contact our support team to initiate a return. Items must be unused and in their original packaging.

Payment & Security

Q: What payment methods do you accept? A: We accept all major credit cards (Visa, Mastercard, Amex) and PayPal.

Q: Is my payment information secure? A: Absolutely. Our store uses industry-standard SSL encryption to protect your personal and payment details. We do not store your credit card information.

Need More Help? Drop us an email at support@spookyhome.shop and our team will get back to you within 24 hours!